![]() Immediately after releasing the Power key, press and hold the Volume down key.When ‘SAMSUNG’ appears on the screen, release the Power key.Press and hold the Power key past the screen with the device name.Press and hold the Power key, tap Power off and then touch POWER OFF to confirm. This is how you boot your J3 in safe mode: This one will definitely isolate the problem it will tell you whether or not your third-party apps (ones you downloaded from the Play Store or installed manually) have something to do with it. Step 2: Restart your device in Safe mode to know if third-party apps are causing the error However, based on reports from our readers, this might be the one procedure you have to undergo and the problem may be fixed. From any Home screen, tap the Apps icon.Īfter this one, try to open the Internet app to see if it still crashes and if so, move on to the next step.Nonetheless, it’s a necessary procedure you need to do before you proceed with your troubleshooting. This will reset the app back to its factory default settings but will also delete your bookmarks and browsing history. Step 1: Clear the cache and data of the Internet app But let’s set that aside for now so we can troubleshoot your device and get rid of the error… Troubleshooting : You may not be able to browse because the app you’re using to browse the web keeps crashing but it appears that you still have an active internet connection. Don’t have any idea why this is happening in the first place let alone a clue on how to fix it. Well, at least, that’s what the box that keeps showing says, “Unfortunately, Internet has stopped.” I cannot browse because every time I do, the error shows up. Problem: I got this relatively cheap phone called J3 and my first two months of use was good until a few days back when my internet stopped. Troubleshooting Galaxy J3 with error “Unfortunately, Internet has stopped” Should you need further assistance from us, fill up our Android issues questionnaire and hit submit. Try to find problems that are similar with yours and use the troubleshooting procedures or solutions we suggested. Read on to know more about this error message and how to get rid of it.īefore we jump right into our troubleshooting, if you have other issues, drop by our Galaxy J3 troubleshooting page for we have already addressed many issues with this phone since we started supporting it. There are also times that it’s just a problem with the app itself or an issue with the firmware due to some files that may have been corrupted, changed, deleted or became incompatible with the system. Needless to say, it’s an issue with an app and not with one of the core functions or services.Īpp issues might be caused by other apps and while pre-installed apps like Internet always works well with other built-in applications, there are third-party elements that may trigger a conflict, thus, resulting to this error. The error message “Unfortunately, Internet has stopped” that your Samsung Galaxy J3 keeps showing basically notifies you that the built-in web browser has stopped and it doesn’t necessarily mean the internet connectivity got interrupted or something.
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